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INVESTIGATIONS AND MEDIATION

Sensitive issues.
A careful, impartial approach.

We help organizations respond to complaints, establish the facts and address workplace conflict with impartiality and discretion.

Let’s discuss your situation

YOUR ORGANIZATION, YOUR CONTEXT

Choose a process that fits the issue.

A formal complaint, an interpersonal conflict and a strained team environment call for different responses. We help clarify the issue and identify an appropriate process.

INVESTIGATIONS AND MEDIATION

Two paths forward.
One standard: act with rigour.

The situation determines the right process. We help you choose an approach designed either to establish the facts or to restore dialogue and constructive working relationships.

Complaint assessment and investigations

Review the situation, determine the appropriate process and establish the facts impartially within the agreed mandate.

Explore investigations

Mediation and restoring working relationships

Facilitate dialogue, understand tensions and support a return to constructive working relationships.

Explore mediation

HOW WE CAN HELP

Establish the facts.
Find a way forward.

An approach suited to the issue, with clear scope, impartiality and care.

Discussion accompagnée entre plusieurs personnes

Complaint assessment and investigations

Review the situation and establish facts within the agreed scope and framework.

Initial complaint assessment

Determine appropriate next steps.

We assess the information provided against the applicable framework to help the organization determine the next steps.

  • Clarifying the framework and assignment
  • Reviewing submitted information
  • Impartial admissibility assessment
  • Recommendations on next steps
Workplace investigation

Establish facts impartially.

We gather and assess relevant information through an independent, structured process. The scope, process and confidentiality expectations are established at the outset.

  • Planning the process
  • Interviews and information gathering
  • Analysis of the information collected
  • Presentation of findings within the assignment’s scope

Mediation and working relationships

Facilitate dialogue and support constructive working relationships.

Mediation

Make dialogue possible.

Mediation offers a voluntary process for discussing concerns and working toward agreement, with a neutral third party guiding the conversation.

  • Preparatory meetings
  • Clarifying concerns
  • Facilitated dialogue
  • Working toward agreement and next steps
Workplace assessments and restoring working relationships

Understand tensions and prepare the way forward.

We assess working relationships and team dynamics, then support practical steps to improve collaboration. This work is separate from an investigation and follows objectives agreed with the organization.

  • Workplace environment or conflict assessment
  • Identifying factors affecting working relationships
  • Support for managers and teams
  • A plan to restore collaboration

Let’s consider the right next step.

An initial conversation to clarify the context and next steps.

Let’s discuss your situation

Hear from our clients

MEET YOUR ADVISORS

Experience that fits your needs.

Michelle Levesque

Michelle Levesque

Leadership · HR leadership · Labour relations

Michelle brings more than 35 years of leadership experience, including director and vice-president roles, along with training in coaching, negotiation, mediation and conflict resolution.

Meet Michelle

INSIGHTS FROM OUR EXPERTS · JUNGLE RH

Further reading

Michelle’s perspective

Michelle Levesque

Complaints · Impartiality

A complaint against a manager: where do you start?

Guidance for addressing a complaint impartially and protecting the credibility of the process.

Read the article

Michelle’s perspective

Michelle Levesque

Conflict · Collaboration

When two good employees stop talking

Understand what undermines collaboration and intervene before tensions take hold.

Read the article

LET’S TALK

Let’s consider the right next step.

An initial conversation to clarify the context and next steps.

We’ll start by understanding your situation and discussing where our experience can help.

Let’s discuss your situation info@mprh.ca 877 649-7272

Bilingual services · New Brunswick, Atlantic Canada and Eastern Quebec